FROM THE REVIEW DESK

Field notes.

The gaps between a working demo and a dependable product.

Your demo works. Your user journey might not.

A polished screen can hide a journey that stops halfway. Readiness lives in the connections between features.

Hiding an action in the interface does not establish who may perform it on the server.

A payment is one event in a longer process: granting access, handling retries, and keeping subscriptions in sync.

A longer task list can be a sign that the product’s current state is no longer clear.

A useful completion claim includes evidence that the intended behavior works.

An agent’s working environment should reflect the task it is performing.